PRIVACY POLICY
Effective Date: October 13, 2026
Last Updated: October 13, 2026
- Introduction
[The Original Frameless Shower Doors LLC] (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and prospective customers.
We sell, manufacture, supply, and/or install glass shower doors, frameless shower enclosures, glass panels, hardware, and related products and services. We serve customers locally and accept inquiries and orders from customers throughout the United States through our website, telephone, email, and other communication channels.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request a quote, purchase products, schedule an installation, communicate with us, or otherwise interact with our business.
By using our website or providing information to us, you acknowledge that you have had the opportunity to review this Privacy Policy.
- Information We Collect
Depending on how you interact with our Company, we may collect the following categories of information.
- Personal and Contact Information
We may collect:
- Name and business name, when applicable.
- Billing and shipping addresses.
- Installation or project addresses.
- Email addresses and telephone numbers.
- Contact preferences and communication history.
- Order and Project Information
When you request a quote, purchase a product, or schedule services, we may collect:
- Product selections, specifications, and order details.
- Shower enclosure measurements, dimensions, and configuration details.
- Glass type, thickness, finish, hardware, and other customization preferences.
- Project photographs, drawings, and related documentation.
- Delivery instructions, installation details, and appointment information.
- Warranty requests, service records, and customer feedback.
- Payment and Transaction Information
We may collect transaction details, billing information, payment status, and records of purchases or refunds.
Payments may be processed by third-party payment processors. We generally rely on those providers to process payment card information securely and may not directly store complete payment card numbers or security codes.
- Website and Technical Information
When you visit our website, we and our authorized service providers may automatically collect certain technical information, including:
- IP address and approximate geographic location.
- Browser type, device type, and operating system.
- Pages viewed, links clicked, and time spent on our website.
- Referring websites and search terms, when available.
- Cookie identifiers and similar tracking information.
- Website performance, error, and security information.
- Communications and Marketing Information
We may collect information you provide when you contact us, submit a form, request a quote, participate in a promotion, subscribe to marketing communications, or communicate with our sales or customer service teams.
- How We Use Your Information
We may use personal information for legitimate business purposes, including:
- Processing orders: To accept, confirm, fulfill, ship, and manage purchases.
- Providing quotes: To prepare estimates, review measurements, recommend products, and respond to project inquiries.
- Coordinating installations: To schedule appointments, communicate with installers, arrange site visits, and complete installation services.
- Customer service: To answer questions, resolve complaints, process returns, and provide warranty or after-sales support.
- Payments and accounting: To process transactions, issue refunds, maintain records, and prevent payment fraud.
- Communications: To send order confirmations, delivery updates, appointment reminders, service notices, and other transaction-related messages.
- Marketing and advertising: Where permitted by law, to send promotional emails, provide offers, measure advertising performance, and promote relevant products and services.
- Website improvement: To analyze website usage, improve functionality, evaluate customer experience, and optimize our online sales process.
- Security and fraud prevention: To protect our Company, customers, website, and transactions from fraud, misuse, and unauthorized activity.
- Legal compliance: To comply with applicable laws, regulations, court orders, and other lawful obligations.
- Business operations: To maintain records, manage our business, enforce agreements, and protect our legal rights.
We will use personal information only as permitted by applicable law and consistent with the purposes described in this Policy.
- Cookies and Similar Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve website functionality and understand how visitors interact with our website.
These technologies may be used to:
- Remember website preferences and shopping activity.
- Support shopping carts and checkout functionality.
- Measure website traffic and visitor engagement.
- Evaluate advertising campaigns.
- Provide or measure targeted advertising, where applicable.
Some technologies may be provided by third parties, including website analytics, advertising, and marketing service providers.
You may be able to manage cookies through your browser settings or through a cookie preference tool on our website. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using nonessential cookies or similar tracking technologies and will provide applicable opt-out mechanisms.
- How We Share Personal Information
We do not disclose personal information indiscriminately. However, we may share information in the following circumstances.
- Service Providers and Business Partners
We may share information with trusted third parties that help us operate our business, including:
- Website hosting, e-commerce, and technology providers.
- Payment processors and financial service providers.
- Shipping companies, freight carriers, and delivery services.
- Installation contractors and service technicians involved in your project.
- Customer relationship management (CRM), sales, and customer service platforms.
- Email, text messaging, and marketing service providers.
- Website analytics and advertising providers.
- Accounting, legal, insurance, and professional service providers.
These parties may access information as reasonably necessary to perform services for us, subject to applicable contractual and legal requirements.
- Order Fulfillment and Installation
When necessary to fulfill your order or provide requested services, we may share relevant information with manufacturers, suppliers, delivery companies, installers, or other parties involved in your purchase or project.
For example, an installation contractor may receive your name, project address, telephone number, and installation specifications so that the contractor can complete the requested work.
- Legal Requirements and Protection of Rights
We may disclose information when reasonably necessary to:
- Comply with applicable law or lawful legal process.
- Respond to government requests.
- Investigate suspected fraud or illegal activity.
- Protect the rights, property, and safety of our Company, customers, employees, or others.
- Establish, exercise, or defend legal claims.
- Business Transfers
If our Company is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
- Advertising and Analytics
We may permit certain advertising or analytics partners to collect website information through cookies or similar technologies. Depending on the technologies used and applicable law, these activities may constitute targeted advertising or the sale or sharing of personal information as those terms are defined by certain state privacy laws.
Where required, we will provide appropriate disclosures and mechanisms to opt out of these activities.
- No Sale of Personal Information for Money
We do not sell customers’ personal information to third parties in exchange for money in the ordinary course of our business.
However, certain advertising or data-sharing practices may be treated as a “sale” or “sharing” under applicable privacy laws even when no money changes hands. Any such practices will be handled in accordance with applicable legal requirements.
- Email, Telephone, and Text Message Communications
We may use your contact information to communicate with you about quotes, orders, deliveries, installation appointments, warranties, customer service matters, and other business-related activities.
Where permitted by law, we may also send promotional emails, telephone calls, or text messages if you have requested, subscribed to, or otherwise authorized those communications as required by applicable law.
You may opt out of promotional emails by using the unsubscribe link included in the message.
You may opt out of promotional text messages by replying STOP when that option is provided, or by following the instructions in the message. You may contact us directly for assistance.
Opting out of promotional communications will not necessarily stop transactional or service-related communications needed to complete an order or provide requested services.
We will honor applicable consent, do-not-call, and opt-out requirements. We will not condition a purchase on consent to receive marketing text messages where prohibited by law.
- Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including:
- Processing and maintaining orders.
- Providing installation services and warranty support.
- Responding to customer inquiries and disputes.
- Maintaining accounting, tax, and business records.
- Complying with legal obligations.
- Protecting against fraud and enforcing agreements.
Retention periods may vary depending on the type of information, the nature of the transaction, applicable legal requirements, and the need to preserve records for legitimate business purposes.
When information is no longer reasonably necessary, we will take appropriate steps to delete, destroy, or de-identify it, subject to applicable law and legitimate recordkeeping requirements.
- Information Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
These safeguards may include access controls, secure service providers, account protections, and other measures appropriate to the information we handle.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of personal information transmitted to or stored by us.
- Your Privacy Rights
Depending on your state of residence and applicable law, you may have certain rights concerning your personal information.
These rights may include the right to:
- Know or access the personal information we maintain about you.
- Request a copy of certain personal information.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Obtain certain information in a portable format.
- Opt out of the sale of personal information, targeted advertising, or certain profiling activities, where applicable.
- Withdraw consent when processing is based on consent.
- Appeal a decision we make regarding a qualifying privacy request, where required by law.
- Not be discriminated against for exercising applicable privacy rights.
These rights are subject to applicable legal exceptions. For example, we may need to retain certain information to complete a transaction, provide a warranty, maintain required business records, or comply with the law.
How to Submit a Privacy Request
To exercise an applicable privacy right, contact us using the contact information provided in Section 16 of this Policy.
Please identify the nature of your request and provide enough information for us to reasonably verify your identity and locate the relevant records. We may request additional information when reasonably necessary to verify your identity or authority to act on behalf of another person.
We will review and respond to qualifying requests within the time periods required by applicable law.
Where required by law, you may designate an authorized agent to submit a request on your behalf, subject to applicable verification requirements.
Marketing and Tracking Preferences
You may opt out of promotional emails using the unsubscribe link in the email. You may also manage available cookie and advertising preferences through the controls provided on our website.
Where applicable, we will process legally recognized opt-out preference signals, including Global Privacy Control signals, in accordance with the requirements of applicable law.
- State-Specific Privacy Disclosures
We serve customers throughout the United States, and privacy rights may vary by state.
Residents of states with applicable comprehensive privacy laws may have additional rights regarding access, correction, deletion, portability, targeted advertising, profiling, and the sale or sharing of personal information.
The availability and scope of these rights depend on the applicable law and whether that law covers our business and the relevant information.
We will provide additional notices, disclosures, or opt-out mechanisms when required by law. Nothing in this Policy is intended to limit privacy rights that cannot legally be waived.
- Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, financing providers, manufacturers, or other external services.
Those third parties may collect information under their own privacy policies and terms. We do not control the privacy practices or security of independent third-party websites and services.
We encourage you to review the applicable privacy policies before submitting personal information through those services.
- Children’s Privacy
Our website and services are intended for adults and are not directed to children under the age of 13.
We do not knowingly collect personal information online from children under 13 without the consent required by applicable law.
If we learn that we have collected personal information from a child in circumstances requiring parental consent and that consent has not been obtained, we will take appropriate steps to delete the information as required by law.
Parents or legal guardians who believe a child has provided personal information to us may contact us using the information in Section 16.
- Business-to-Business and Contractor Information
We may collect and use contact information from contractors, builders, remodelers, designers, suppliers, commercial customers, and other business representatives for quoting, order fulfillment, account management, project coordination, and business communications.
Where applicable, such information may be subject to different legal requirements or exemptions under relevant privacy laws.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website technology, legal requirements, or privacy procedures.
When we make changes, we will update the “Last Updated” date at the top of this Policy. If material changes require additional notice under applicable law, we will provide that notice through appropriate means.
Your continued use of our website after an updated Policy becomes effective does not eliminate any consent requirement or other rights you may have under applicable law.
- Additional Disclosures for Online Sales
When you purchase shower doors, glass products, hardware, or related items through our website, we may collect and process information necessary to complete your purchase and provide customer support.
This may include your order history, selected product specifications, delivery information, payment status, and communications concerning your order.
Where relevant, we may share order information with suppliers, manufacturers, carriers, or other service providers to fulfill your purchase.
Custom-made products and installation services may require additional measurements, photographs, project details, or site information. We use such information for the purposes described in this Policy and handle it in accordance with applicable law.
Please include “Privacy Request” in the subject line of email correspondence relating to a privacy request.
We will review privacy inquiries and respond as appropriate under applicable law.
Important Notice: This Privacy Policy is intended to provide general information about our privacy practices. It does not create rights or obligations beyond those required by applicable law and any applicable agreements. Where applicable law provides greater privacy protections, those legal requirements will control.